Video: How to build a Customer-Centric culture

By 13/08/2019 No Comments

In this day and age, where the customer is king, companies simply cannot afford to slip up when it comes to customer service. Offend a customer, and you could easily have your name plastered all over social media, and dragged through the mud. But delight a customer, and you might find your brand going viral, and getting featured in the news for all the right reasons.

Do you want to work towards a more customer-centric culture? In this video, we share 15 strategies that will help you achieve this goal. Remember: customers form the backbone of every business, and if you can keep your customers happy, that’s half the battle won.

Do you prefer text over video? Find our full blog post here.

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