Review of the week: Daimler

Bernat Masurier Blog, Review of the week

Mercedes Benz is one of the greatest example that sales does not end with the sale, but is just the beginning of the journey. The company has continuous interactions with its clients, from delivery, online customer service, maintenance, return and more. However, alike any large organisation, it is hard to make sense of each single touchpoint and really transform feedback …

Lessons from Amazon : How to predict what customers will buy

Shivank Blog

With a revenue of over $135 billion, Amazon has become the world’s largest online retailer and continuously drives record breaking sales. They have reached this type of success by building an expertise in operational perfection, platform optimization and a high percentage of repeated purchases across various product verticals. An integral part of driving customer purchases is using insights from customer …