We make complex technology easy to use

Analyzing multi-language customer feedback in large volume from different sources is a complex process. With an AI-based technology and years of experience, Wonderflow is helping global brands to become customer-centric.

How we do it
50

Save costs

Our clients save up to 50% of research costs

90

Save time

Our clients save 90% of time on research

10

Get involvement

Adoption rate is 10x higher than average

Data we collect from all public and private channels:

Surveys
App reviews
E-commerce reviews
Call center records
NPS
Email conversations

We built a solid feedback loop through data science

Compare us

1. Quick Scan

We investigate your current data collection on customer feedback. We analyze the way you analyze this data, how it is distributed and used within your company and what your business goals are.

2. Setup data collection

Public and private data are collected from a range of sources in multiple languages. We collect any type of textual content such as online reviews, client and agent NPS, surveys, emails, customer service reports and even from the app stores.

3. Configure the NLP engine

We perform linguistic configuration to translate consumer language into your corporate language. Rules are developed to perform a linguistic analysis, in which humans teach the machine to find and categorize mentions into topics.

4. Analyze and quality check

Based on the Artificial Intelligence of NLP, our technology automatically mimics the human ability to comprehend texts. It makes a sentiment analysis and generates automatic insights, understandable by any business person.

5. Report and train the team

Results are published on the dashboard to make them accessible to everyone 24/7 and not exclusive to data scientists. We also provide periodic reports, including evidence from the analysis as well as our recommendation on how to implement the learnings into the product life cycle. We do this together with 1-on-1 training of the whole team.

6. Consult and build

Creating a solid feedback loop is not easy. Our experts are dealing with this on a daily basis and will help you use the Wonderflow NLP capability within all relevant departments and users. In this way, you become an integrated consumer-centric and successful company.

Watch the video how we work

How customer-centric are you?

In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.

An unparalleled solution

Wonderflow

  • Fast set-up
  • Data collection
  • Structuring data set
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Unlimited user accounts
  • Custom reporting
  • Training & e-learning
  • Export options
  • Support & consultancy

Others

Other providers focus on one specific stage, leaving you with a lot of work to do or to search for and coordinate multiple suppliers.

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Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

You are in good companies: Some of our clients

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

You are in good companies: Some of our clients