Review of the week: TNT

Jeroen Wilhelm Blog

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Founded in 1946 in Australia and went Dutch in 1992. TNT is an international courier delivery services company. TNT delivers documents, parcels and pieces of freight in 200 countries. They have different types of shipping services: same day, express, international economy express. They also provide Business solutions: Outsourcing and logistics.

In this review of the week, we will talk about TNT shipping service. The service represent in Europe more than 55,000 trips by road each week. “At TNT, we understand that the quality of the relationship with your customers is as important as the delivery of the shipment as promised.” (tnt.com). We will see the experience of a customer in the review below with this shipping service, as well as if they meet the previous statement.

By analyzing the customer feedback TNT will increase its market share by:

  • Protect current customer base (understand existing clients)
  • Increase customer base, also with attention to e.g young clients (fine tune communication to have an impact)
  • Upselling/Cross-selling multiple products and services per customer

TNT has 2,048 reviews on trustpilot.com and an average star rating of 3 out of 5 stars.

Click on the infographic below to find out insights from a customer of TNT:

Click here to read the original review.

Feel free to reach out (quentin@wonderflow.co) if you want to know more.

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Jeroen Wilhelm