Review of the week: Trenitalia

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Founded in 2000, Trenitalia is the first train operator in Italy. The company is owned by Ferrovie dello Stato Italiane. Trenitalia offers both National and International rail transports, through regional and long-distance trains.

In this review of the week, we will talk about Trenitalia. They operates 277 daily connections between Italian cities. “It considers the centrality of the relationship with
customers to be the path through which to achieve a stable competitive advantage” (trenitalia.com). We will see the experience of a customer in the review below with this train operator, as well as if they meet the previous statement.

Trenitalia has 447 reviews on trustpilot.com and an average star rating of 3 out of 5 stars.

Click on the infographic below to find out insights from a customer of Trenitalia:

Click here to read the original review.

Feel free to reach out (quentin@wonderflow.co) if you want to know more.

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About the Author
Quentin

Quentin

As a part of the Business Development team, Quentin manages Content and Customer Feedback at Wonderflow.

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