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This week’s product review is for a Garmin product, namely the Forerunner 235. After checking Amazon.com, we found that this product has 594 customer reviews and 385 questions answered to this date. The product has an average star rating of 4.2 out of 5 stars. See the rating breakdown below:
This review is evidence of how customers feel more and more empowered. They compare the performance of their products against strict references. In this case, the customer complains about the heart rate monitor displaying a different result than that of hospital monitors. It could have been a case of product malfunction but this customer’s experience resulted in a lack of trust in the accuracy of the device. Furthermore, it weighed down the rating and perception of a product otherwise perceived favorably.
Check out the infographic below to discover how consumers feel about this product:
Click here to read the original review.