Review of the week : Finnair

Jeroen Wilhelm Blog, Review of the week

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This week we analyze a review of Finland’s largest airline, Finnair. Being the fifth oldest airline in the world, Finnair is often ranked one of the safest airlines to travel by. As a result, customers have a high expectations of comfort and service. This week’s review shows that even the best brands in the world need to have checks and review processes in place, in order to continue meeting the standards they have previously set.

Finnair has 1529 online reviews on TripAdvisor to this date. The airline has an average rating of 4 out of 5 stars.

Click on the infographic below to discover how Finnair can improve its customer experience and service processes :

Click here to read the original review.

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Jeroen Wilhelm