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In this review of the week we will look at an example review of a customer renting a car from Europcar, one of the most famous car rental corporation.
Although it is the European leader in car rental and a major player in mobility, they still have an increasing number of negative reviews. Car rentals give the opportunity to leave feedback freely, but the repetitive nature of these complains is the proof that companies still struggle to take actions and create a feedback loop that works. Unhappy customer will eventually find a better alternative to your business and leave.
Our goal at Wonderflow is not only to help you make sense of unstructured texts, but make sure learnings are correctly summarised and transferred to managers that can transform them into improvements and change
Europcar has 4307 reviews on Trustpilot.com and an average star rating of 4 out of 5 stars
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