Review of the week : Brother

Jeroen Wilhelm Blog

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Brother Industries, Ltd. is a Japanese multinational electronics and electrical equipment company headquartered in Nagoya, Japan. Its products include printers, desktop computers, sewing machines, large machine tools, label printers, typewriters, fax machines, and other computer-related electronics. This week’s review of a latest state of the art Brother Printer evaluates how the company can improve its sales worldwide, by better understanding the expectations and requirements of its loyal customers.

The Brother MFCL5900DW Printer has 115 online reviews on to this date. This product has an average star rating of 4.6 out of 5 stars.

Click on the infographic below to find out insights from a loyal customer of Brother :

Review Update: “I’m dinging this review one star for the following reasons. First, the toner cartridge ran out after 1,000 pages, and, yes, they were 5 percent coverage pages. When I wrote Brother to complain, they said that was normal and gave a lecture on why my toner did not behave as expected. Look, I print tons of pages each year, and this was a bad cartridge. So, no biggie, I expected customer service would do the right thing. What was I thinking? Oh, right I was confused. Even Epson replaced my half full ink ink cartridge. Bad service, bad cartridge from Brother. Next, it stays at two stars because as someone who has been involved in computers for decades, it is unacceptable to have a bad twain driver. Lastly, the print quality is just a little bit grey compared to my other laser printers. I’m printing on laser paper, it should look black with new (well, empty….) toner and a new drum. Still, not a bad printer but if you don’t want hassle look elsewhere. Brother could fix all this, I will update my review if that happens.”

Click here to read the original review.

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Jeroen Wilhelm