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This week we bring you another online review in which the customer service is discussed. This customer thought they had received a defective product and felt, of course, unsatisfied. However, after a very pleasant experience with the customer service department, they did not only found out the cause of the problem but completely changed their perception of the brand.
The product in question is the Air Wick Freshmatic. This automatic spray air freshener dispenser has 208 online reviews on Amazon.com and 23 answered questions to this date. This product has an average star rating of 3.6 out of 5 stars. See the star rating breakdown below:
This review provides interesting takeaways for Air Wick to keep up their great customer service and improve their communication with the customers that face problems with defective spray cans.
Click on the infographic below to discover why the reaction from the customer service department was so special:
Click here to read the original review.
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