Plans scale with your growth

WONDERBOARD

Essential

Talk to sales
Collect and analyze up to 6000 feedback records per year
1 user
Standard support and onboarding
No customization options available
WONDERBOARD

Premium

Talk to sales
Collect and analyze up to 60.000 feedback records per year
5 users
Premium support and onboarding
Customization options available
Best suited for Small and Medium Enterprises
WONDERBOARD

Enterprise

Talk to sales
Collect and analyze unlimited feedback records
Unlimited users
Dedicated enterprise support and onboarding
Customization included

Compare plans

Essential

Talk to sales

Premium

Talk to sales

Enterprise

Talk to sales
Feedback records per year 6000 60.000 Unlimited
Any available in our sources library Any available in our sources library Customized solution
Data collection from public websites
+130 e-commerce channels worldwide
Connecting third-party software
Connect internal tools through our API services, such as Salesforce, Bazaarvoice, Medallia, Zendesk, Qualtrics, and others
Manual import of CSV files
Upload existing feedback data via CSV or JSON
Web or app widgets
Upload existing feedback data via CSV or JSON
Data source customization
Add or customize data sources (i.e. new integrations, new scraping channels)
Not available Available option
Connect internal tools through our API services, such as Salesforce, Bazaarvoice, Medallia, Zendesk, Qualtrics, and others
Normalization
Wonderflow’s unique feedback model normalizes the data in order to support multi-source feedback analysis.
Deduplication
The 5-level deduplication technology cleans the analysis from duplicated information.
Cleaning
The cleaning algorithms remove all unwanted characters and symbols from the feedback text for optimal readability and analysis.
Data cleaning modules customization
Customize the data cleaning modules to further specify the generated insights to your business.
Not available Available option
Transform the data to increase the level of insights and to maintain compliance with privacy laws, such as the GDPR.
Translation
High-quality translation enables accessibility throughout your organization.
Anonymization
When personal identifiable information is included, Wonderflow anonymizes and deletes that information to maintain compliance with privacy laws
Data transformation customization
Customize the data transformation modules to further specify the generated insights to your business.
Not available Available option
Wonderflow’s Natural Language Processing (NLP) technology is able to detect multiple aspects within a single review and isn’t limited to identifying only the general sentiment of a review.
Standard package Standard package + add ons available Customized solution
Accuracy
A mix of rule-based and statistical technology creates the highest accuracy standard in the market for Aspect Based Sentiment Analysis (ABSA).
Languages
Wonderflow supports the translation of feedback into other languages to enable accessibility throughout your organization.
Granularity
A dictionary covering many different aspects classifies what a customer describes in their feedback, and relates it to your business.
Multilevel analysis
Each dictionary enables multilevel structures to facilitate users in data exploration, moving from more generic aspects to more specific ones.
NLP customization
Customize the NLP modules to further specify the generated insights to your business.
Not available Available option
Post-processing analysis delivers rich Business Intelligence insights. The ease-of-use ensures that business users are able to interpret and leverage this data.
Standard package Standard package + add ons available Customized solution
Competitive analysis
Public feedback about competitors is cross-referenced with the owned data, enabling interactive market and competitor analysis.
Relational
Relations linking the different feedback aspects are discovered in the analysis.
Not available Available option
Impact analysis
The impact of each aspect on the overall satisfaction of the customer is measured, showing the potential improvement in rating by improving specific aspects of the product.
Not available Available option

Security and performance

Service-level agreement (SLA) Available option
Protect your workspace with high-level security measures.
Single Sign On (SSO) Available option
Roles and permissions Available option
Wonderflow’s security and privacy framework are based on and aligned with the ISO certification standards.
ISO-27001
GDPR

Usage and billing

Users
The number of users that can access the platform.
1 5 Unlimited
Billing cycle Annual billing or monthly billing Annual billing or monthly billing Annual billing only
Contract duration 12-month contract minimum 12-month contract minimum 12-month contract minimum

Support and onboarding

Standard Premium Dedicated enterprise support
Standard onboarding
Get up-and-running quickly through our online documentation and video.
On-demand video and documentation
  • On-demand video and documentation
  • 2 hours of training via video conference
  • On-demand video and documentation
  • A custom training plan, via video conference or on premise
Enhanced onboarding
Dedicated onboarding support from an experienced Solutions Architect.
Available option Available option
Support desk Email and chat support from 9 AM to 5 PM (Central European Time). Email, chat, and phone support from 9 AM to 5 PM (Central European Time). Email, chat, and phone support for extended hours.
Customer success manager
A dedicated customer success manager, available via email, chat, and phone support.
Professional services
Custom professional services packages are available. Discuss with your account manager for details.
Available option
Customized online learning environment Available option
  • Essential
    €995 p.m
  • Premium
    €2495 p.m
  • Enterprise
    Custom plan
Feedback records per year 6000
Any available in our sources library
Data collection from public websites
+130 e-commerce channels worldwide
Connecting third-party software
Connect internal tools through our API services, such as Salesforce, Bazaarvoice, Medallia, Zendesk, Qualtrics, and others
Manual import of CSV files
Upload existing feedback data via CSV or JSON
Web or app widgets
Upload existing feedback data via CSV or JSON
Data source customization
Add or customize data sources (i.e. new integrations, new scraping channels)
Not available
+130 e-commerce channels worldwide
Normalization
Wonderflow’s unique feedback model normalizes the data in order to support multi-source feedback analysis.
Deduplication
The 5-level deduplication technology cleans the analysis from duplicated information.
Cleaning
The cleaning algorithms remove all unwanted characters and symbols from the feedback text for optimal readability and analysis.
Cleaning
Customize the data cleaning modules to further specify the generated insights to your business.
Not available
Transform the data to increase the level of insights and to maintain compliance with privacy laws, such as the GDPR.
Translation
High-quality translation enables accessibility throughout your organization.
Anonymization
When personal identifiable information is included, Wonderflow anonymizes and deletes that information to maintain compliance with privacy laws
Data transformation customization
Customize the data transformation modules to further specify the generated insights to your business.
Not available
Wonderflow’s Natural Language Processing (NLP) technology is able to detect multiple aspects within a single review and isn’t limited to identifying only the general sentiment of a review.
Standard package
Accuracy
A mix of rule-based and statistical technology creates the highest accuracy standard in the market for Aspect Based Sentiment Analysis (ABSA).
Languages
Wonderflow supports the translation of feedback into other languages to enable accessibility throughout your organization.
Granularity
A dictionary covering many different aspects classifies what a customer describes in their feedback, and relates it to your business.
Multilevel analysis
Each dictionary enables multilevel structures to facilitate users in data exploration, moving from more generic aspects to more specific ones.
NLP customization
Customize the NLP modules to further specify the generated insights to your business.
Not available
Post-processing analysis delivers rich Business Intelligence insights. The ease-of-use ensures that business users are able to interpret and leverage this data.
Standard package
Competitive analysis
Public feedback about competitors is cross-referenced with the owned data, enabling interactive market and competitor analysis.
Relational
Relations linking the different feedback aspects are discovered in the analysis.
Not available
Impact analysis
The impact of each aspect on the overall satisfaction of the customer is measured, showing the potential improvement in rating by improving specific aspects of the product.
Not available

Security and performance

Service-level agreement (SLA)
Protect your workspace with high-level security measures.
Single Sign On (SSO)
Roles and permissions
Wonderflow’s security and privacy framework are based on and aligned with the ISO certification standards.
ISO-27001
GDPR

Usage and billing

Price €995/mo
Users
The number of users that can access the platform.
1
Billing cycle Annual billing or monthly billing
Contract duration 12-month contract minimum

Support and onboarding

Standard
Standard onboarding
Get up-and-running quickly through our online documentation and video.
On-demand video and documentation
Enhanced onboarding
Dedicated onboarding support from an experienced Solutions Architect.
Available option
Support desk Email and chat support from 9 AM to 5 PM (Central European Time).
Customer success manager
A dedicated customer success manager, available via email, chat, and phone support.
Professional services
Custom professional services packages are available. Discuss with your account manager for details.
Customized online learning environment
Feedback records per year 60.000
Any available in our sources library
Data collection from public websites
+130 e-commerce channels worldwide
Connecting third-party software
Connect internal tools through our API services, such as Salesforce, Bazaarvoice, Medallia, Zendesk, Qualtrics, and others
Manual import of CSV files
Upload existing feedback data via CSV or JSON
Web or app widgets
Upload existing feedback data via CSV or JSON
Data source customization
Add or customize data sources (i.e. new integrations, new scraping channels)
Available option
+130 e-commerce channels worldwide
Normalization
Wonderflow’s unique feedback model normalizes the data in order to support multi-source feedback analysis.
Deduplication
The 5-level deduplication technology cleans the analysis from duplicated information.
Cleaning
The cleaning algorithms remove all unwanted characters and symbols from the feedback text for optimal readability and analysis.
Data cleaning modules customization
Customize the data cleaning modules to further specify the generated insights to your business.
Available option
Transform the data to increase the level of insights and to maintain compliance with privacy laws, such as the GDPR.
Translation
High-quality translation enables accessibility throughout your organization.
Anonymization
When personal identifiable information is included, Wonderflow anonymizes and deletes that information to maintain compliance with privacy laws
Data transformation customization
Customize the data transformation modules to further specify the generated insights to your business.
Available option
Wonderflow’s Natural Language Processing (NLP) technology is able to detect multiple aspects within a single review and isn’t limited to identifying only the general sentiment of a review.
Standard package + add ons available
Accuracy
A mix of rule-based and statistical technology creates the highest accuracy standard in the market for Aspect Based Sentiment Analysis (ABSA).
Languages
Wonderflow supports the translation of feedback into other languages to enable accessibility throughout your organization.
Granularity
A dictionary covering many different aspects classifies what a customer describes in their feedback, and relates it to your business.
Multilevel analysis
Each dictionary enables multilevel structures to facilitate users in data exploration, moving from more generic aspects to more specific ones.
NLP customization
Customize the NLP modules to further specify the generated insights to your business.
Available option
Post-processing analysis delivers rich Business Intelligence insights. The ease-of-use ensures that business users are able to interpret and leverage this data.
Standard package + add ons available
Competitive analysis
Public feedback about competitors is cross-referenced with the owned data, enabling interactive market and competitor analysis.
Relational
Relations linking the different feedback aspects are discovered in the analysis.
Available option
Impact analysis
The impact of each aspect on the overall satisfaction of the customer is measured, showing the potential improvement in rating by improving specific aspects of the product.
Available option

Security and performance

Service-level agreement (SLA) Available option
Protect your workspace with high-level security measures.
Single Sign On (SSO) Available option
Roles and permissions
Wonderflow’s security and privacy framework are based on and aligned with the ISO certification standards.
ISO-27001
GDPR

Usage and billing

Price Starts at €2495/mo
Users
The number of users that can access the platform.
5
Billing cycle Annual billing or monthly billing
Contract duration 12-month contract minimum

Support and onboarding

Premium
Standard onboarding
Get up-and-running quickly through our online documentation and video.
  • On-demand video and documentation
  • 2 hours of training via video conference
Enhanced onboarding
Dedicated onboarding support from an experienced Solutions Architect.
Available option
Support desk Email and chat support from 9 AM to 5 PM (Central European Time).
Customer success manager
A dedicated customer success manager, available via email, chat, and phone support.
Professional services
Custom professional services packages are available. Discuss with your account manager for details.
Customized online learning environment
Feedback records per year Unlimited
Customized solution
Data collection from public websites
+130 e-commerce channels worldwide
Connecting third-party software
Connect internal tools through our API services, such as Salesforce, Bazaarvoice, Medallia, Zendesk, Qualtrics, and others
Manual import of CSV files
Upload existing feedback data via CSV or JSON
Web or app widgets
Upload existing feedback data via CSV or JSON
Data source customization
Add or customize data sources (i.e. new integrations, new scraping channels)
+130 e-commerce channels worldwide
Normalization
Wonderflow’s unique feedback model normalizes the data in order to support multi-source feedback analysis.
Deduplication
The 5-level deduplication technology cleans the analysis from duplicated information.
Cleaning
The cleaning algorithms remove all unwanted characters and symbols from the feedback text for optimal readability and analysis.
Cleaning
Customize the data cleaning modules to further specify the generated insights to your business.
Transform the data to increase the level of insights and to maintain compliance with privacy laws, such as the GDPR.
Translation
High-quality translation enables accessibility throughout your organization.
Anonymization
When personal identifiable information is included, Wonderflow anonymizes and deletes that information to maintain compliance with privacy laws
Data transformation customization
Customize the data transformation modules to further specify the generated insights to your business.
Wonderflow’s Natural Language Processing (NLP) technology is able to detect multiple aspects within a single review and isn’t limited to identifying only the general sentiment of a review.
Customized solution
Accuracy
A mix of rule-based and statistical technology creates the highest accuracy standard in the market for Aspect Based Sentiment Analysis (ABSA).
Languages
Wonderflow supports the translation of feedback into other languages to enable accessibility throughout your organization.
Granularity
A dictionary covering many different aspects classifies what a customer describes in their feedback, and relates it to your business.
Multilevel analysis
Each dictionary enables multilevel structures to facilitate users in data exploration, moving from more generic aspects to more specific ones.
NLP customization
Customize the NLP modules to further specify the generated insights to your business.
Post-processing analysis delivers rich Business Intelligence insights. The ease-of-use ensures that business users are able to interpret and leverage this data.
Customized solution
Competitive analysis
Public feedback about competitors is cross-referenced with the owned data, enabling interactive market and competitor analysis.
Relational
Relations linking the different feedback aspects are discovered in the analysis.
Impact analysis
The impact of each aspect on the overall satisfaction of the customer is measured, showing the potential improvement in rating by improving specific aspects of the product.

Security and performance

Service-level agreement (SLA)
Protect your workspace with high-level security measures.
Single Sign On (SSO)
Roles and permissions Available option
Wonderflow’s security and privacy framework are based on and aligned with the ISO certification standards.
ISO-27001
GDPR

Usage and billing

Price Custom pricing
Users
The number of users that can access the platform.
Unlimited
Billing cycle Annual billing only
Contract duration 12-month contract minimum

Support and onboarding

Dedicated enterprise support
Standard onboarding
Get up-and-running quickly through our online documentation and video.
  • On-demand video and documentation
  • A custom training plan, via video conference or on premise
Enhanced onboarding
Dedicated onboarding support from an experienced Solutions Architect.
Available option
Support desk Email and chat support from 9 AM to 5 PM (Central European Time).
Customer success manager
A dedicated customer success manager, available via email, chat, and phone support.
Professional services
Custom professional services packages are available. Discuss with your account manager for details.
Customized online learning environment Available option

Frequently asked questions

What are Feedback Records?

A Feedback Record can be one call center record (i.e. one transcribed conversation), a scraped rating and review, or anything like that. Feedback Records are calculated for your entire organization. Feedback Records are calculated as the total number of records in the system.

Is there a free trial?

Wonderflow offers a demo call for Essential. For Premium and Enterprise the next step is a paid pilot phase. During this pilot, the system integrates a set number of records and your team can already explore the insights in the Wonderboard.

Is the limit increased each month, or do we get access to the total number of Feedback Records?

At the start of your contract, and then every renewal period onwards, your available Feedback Records are refreshed. This means that you will have all your records available at the start of your contract, which allows you to integrate a larger set of historical information, too.

Can my organization analyze any historical data, or only from the start of the contract onwards?

If the data is available and has the right metadata (e.g. date), the Wonderboard can integrate it. Whether it is concerns CRM data, call center logs, ratings and reviews that are publically available, all of this data can be integrated into the Wonderboard, and seen on a timeline.

How can I estimate the number of Feedback Records my organization will need?

To get an idea of your Feedback Records count, add up your yearly number of incoming records that you want to analyze. If you are integrating multiple sources, these need to be combined.

Example: You want to integrate multiple sources and a lot of historical data.

  • You integrate logs from your call center: 15.000 historical records and ±5000 new logs this year
  • The Wonderboard collects reviews from e-commerce sites: 7000 historical records and ±3000 new reviews this year
  • You enable the Wonderflow feedback widget on your website: ± 1500 feedback records collected this year

The total amount of feedback records in year one will be ±31.500 Feedback Records.

What happens if I go over my maximum number of Feedback Records?

We don’t stop collecting your data. Yet while we store all data sent to us by our customers, we do limit the number of Feedback Records a user can see and analyze for some of our plans. Upgrading your account will provide access to more data.

Once you get close to the maximum amount of Feedback Records, your account manager will reach out to you to discuss the options.

Speak with our team

Do you have questions about the plans, Wonderflow, or are you ready to get started? Fill out the form and our sales team will be in touch shortly.

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