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An Interview with Joost Niepoth

An Interview with Joost Niepoth

| Business | No Comments
This is the first edition in Wonderflow's new interview series, which has for goal to consult market experts in different sectors and industries. This week we have Joost Niepoth, marketing...
top KPIs customer-centric companies

Video: Top 3 KPIs for customer-centric companies

| Business | No Comments
You may argue that some metrics are more important in customer-centric organizations than others. But this is our Top three! Remember that you have to connect these KPIs to the...
cost center to profit center

Video: Contact Center; From Cost Center to Profit Center

| Business | No Comments
On 8/10/2019, Riccardo Osti gave a speech on Customer Contact Week in Amsterdam about the use of customer feedback and the need for modern companies to turn customer-centric. In this...
analyze customer data

Video: How to analyze customer data

| Business, Human Resources | No Comments
Part 1:Why do many companies claim to be customer-centric? What is the best way to utilize your customer feedback and how is your company supposed to collect the data? These...