In logistics, CX makes the difference

For successful online sales, logistic services play a vital part. It is an extended experience of the e-commerce platform people buy from. Therefore, logistics is not only about having the best price. It is about providing the right service to the client and making your e-resellers happy.

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Logistics sector
2.6

is the contribution of satisfied clients to your business

14

of unsatisfied clients will share this with others

96

of unsatisfied clients never return

In just 3 steps to actionable insights

1

Data collection

We collect customer feedback from public and private sources, in multiple languages. This can range from e-commerce platforms to app stores. Even existing free text data can be ingested and used for analysis.
2

Data analysis

Based on the Artificial Intelligence of Natural Language Processing (NLP), our technology automatically reads and interprets texts and sentiments. Fully automated.
3

Reporting

Actionable insights are published on the dashboard and are accessible to everyone. This is the starting point of building the feedback loop together.
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Wonderflow's analysis flow

How customer-centric are you?

In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.

We offer customer feedback analysis in one go

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy
Read all about it in our success stories

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

You are in good companies: Some of our clients

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

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You are in good companies: Some of our clients