In logistics, CX makes the difference

For successful online sales, your logistics services play a vital part. Logistics are an extension of the e-commerce experience  people use for purchases. An effective logistics operation is not only about having the best price. It is also about providing the right service to the client and making your stakeholders and distribution network are all happy.

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Logistics sector
2.6

is the contribution of satisfied clients to your business

14

of unsatisfied clients will share this with others

96

of unsatisfied clients never return

Our AI solution unveils deep and accurate insights from 200+ sources of feedback

1

Data collection

Wonderflow is a leader in the scraping and collection of feedback from public and private sources. Add sources such as ratings and reviews, contact center data, free-text NPS results, and many more.
2

Cleaning and transformation

After unifying all the feedback from different channels into one standard, Wonderflow cleans and anonymizes the feedback to ensure the highest standard for analysis and compliance.
3

Data analysis

Wonderflow automatically reads and interprets texts and sentiment through Natural Language Processing (NLP). This process is automated and ensures excellent accuracy and granularity.
4

Reporting

The insights are published in your user-friendly dashboard. Onboard unlimited users to allow the insights to be embedded throughout your departments.
Wonderflow's analysis flow

How customer-centric are you?

In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.

We offer customer feedback analysis in one go

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy
Read all about it in our success stories

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.