In logistics, CX makes the difference

For successful online sales, your logistics services play a vital part. Logistics are an extension of the e-commerce experience  people use for purchases. An effective logistics operation is not only about having the best price. It is also about providing the right service to the client and making your stakeholders and distribution network are all happy.

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Logistics sector
2.6

is the contribution of satisfied clients to your business

14

of unsatisfied clients will share this with others

96

of unsatisfied clients never return

In just 3 steps to actionable insights

1

Data collection

We collect customer feedback from public and private sources, in multiple languages. This can range from e-commerce platforms to app stores. Even existing free text data can be ingested and used for analysis.
2

Data analysis

Based on the Artificial Intelligence of Natural Language Processing (NLP), our technology automatically reads and interprets texts and sentiments. Fully automated.
3

Reporting

Actionable insights are published on the dashboard and are accessible to everyone. This is the starting point of building the feedback loop together.
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Wonderflow's analysis flow

How customer-centric are you?

In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.

We offer customer feedback analysis in one go

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy
Read all about it in our success stories

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.