Effective customer experience is the game-changer in financial services

One important issue financial services organizations are trying to manage is the step-change needed to improve service quality. Up to 49% of clients say that high-quality customer service is key to keeping them loyal. Clients need processes to be simple and easy to navigate with the right information at the right time. For these reasons, financial institutions are investing in Customer Experience.

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Finance sector
65

of customers interact with their bank through multiple channels

34

of customers say that poor customer service is the primary dissatisfier

80

of customers that left their banks wouldn’t have done this if it had been solved in one call

Our AI solution unveils deep and accurate insights from 200+ sources of feedback

1

Data collection

Wonderflow is a leader in the scraping and collection of feedback from public and private sources. Add sources such as ratings and reviews, contact center data, free-text NPS results, and many more.
2

Cleaning and transformation

After unifying all the feedback from different channels into one standard, Wonderflow cleans and anonymizes the feedback to ensure the highest standard for analysis and compliance.
3

Data analysis

Wonderflow automatically reads and interprets texts and sentiment through Natural Language Processing (NLP). This process is automated and ensures excellent accuracy and granularity.
4

Reporting

The insights are published in your user-friendly dashboard. Onboard unlimited users to allow the insights to be embedded throughout your departments.
Wonderflow's analysis flow

How customer-centric are you?

In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.

We offer complete customer feedback analysis in one place

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy
Read all about it in our success stories

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

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