Effective customer experience is the game-changer in financial services

One important issue financial services organizations are trying to manage is the step-change needed to improve service quality. Up to 49% of clients say that high-quality customer service is key to keeping them loyal. Clients need processes to be simple and easy to navigate with the right information at the right time. For these reasons, financial institutions are investing in Customer Experience.

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Finance sector
65

of customers interact with their bank through multiple channels

34

of customers say that poor customer service is the primary dissatisfier

80

of customers that left their banks wouldn’t have done this if it had been solved in one call

In just 3 steps to actionable insights

1

Data collection

We collect customer feedback from public and private sources, in multiple languages. This can range from e-commerce platforms to app stores. Even existing free text data can be ingested and used for analysis.
2

Data analysis

Based on the Artificial Intelligence of Natural Language Processing (NLP), our technology automatically reads and interprets texts and sentiments. Fully automated.
3

Reporting

Actionable insights are published on the dashboard and are accessible to everyone. This is the starting point of building the feedback loop together.
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Wonderflow's analysis flow

How customer-centric are you?

In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.

We offer complete customer feedback analysis in one place

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy
Read all about it in our success stories

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.