One important issue financial services organizations are trying to manage is the step-change needed to improve service quality. Up to 49% of clients say that high-quality customer service is key in keeping them loyal. Clients need processes to be simple and easy to navigate with information at the right time. For these reasons, financial institutions are investing in Customer Experience.
of customers interact with their bank through multiple channels
of customers say that poor customer service is the primary dissatisfier
of customers that left their banks wouldn’t have done this if it had been solved in one call
We make brands loved by their clients
The challenge is: how to turn customer interaction data into actions? How do you collect, analyze and use this enormous amount of data? Wonderflow offers a solution that does this for you from A to Z. We build a solid feedback loop together with you.
No time to waste – Being customer-centric for a financial service provider is an integrated process, supported by the board and embraced by all departments. This is a complex process that requires some time. This means financial companies have to act now to avoid losing clients.
Learn who else within your company can (and should!) benefit from customer feedback analysis in this video.
How customer-centric are you?
In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.
We offer complete customer feedback analysis in one place
- Data collection
- Structuring dataset
- Configure linguistics
- Analyze the data
- 24/7 dashboard
- Custom reporting
- Unlimited user-accounts
- Training & E-learning
- Export options
- Support & Consultancy
Get in touch
Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.