On average, an improvement in a product review rating by one star can lead to an increase in revenue of 5 to 9%. This means that having tools to understand and analyze the voice of the consumer is essential to build a competitive advantage. This is also why customer feedback play an essential role within Fast-Moving Consumer Goods (FMCG) companies.
of consumers check reviews before purchase
of consumers check mobile reviews while shopping
of consumers trust a review as a recommendation
We make ratings & reviews improve your business
What do you do with the hundreds or thousands of ratings and reviews you receive? How do you collect, analyze and use this enormous amount of data? Wonderflow offers a solution that does this for you from A to Z. We build a solid feedback loop together with you.
No time to waste – The number of customer reviews is growing for all consumer products. Consumer goods producers and resellers are struggling with the vast amount of customer feedback they receive in several languages and from different channels. But only when you listen to the voice of the customer, you can grow your business.
Learn who else within your company can (and should!) benefit from customer feedback analysis in this video.
How customer-centric are you?
In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.
We offer complete customer feedback analysis in one place
- Data collection
- Structuring dataset
- Configure linguistics
- Analyze the data
- 24/7 dashboard
- Custom reporting
- Unlimited user-accounts
- Training & E-learning
- Export options
- Support & Consultancy
Get in touch
Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.