Ratings and reviews drive sales in consumer electronics

For consumer electronics, sales are driven by what other people say. Consumers rely more than ever before on other people’s experience with a product. This is why customer feedback management for reviews and ratings plays an essential role for all companies operating in the consumer electronics market.

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customer feedback analysis consumer electronics
71

of consumers check reviews before purchase

64

of consumers check mobile reviews while shopping

84

of consumers trust a review as a recommendation

Our AI solution unveils deep and accurate insights from 200+ sources of feedback

1

Data collection

Wonderflow is a leader in the scraping and collection of feedback from public and private sources. Add sources such as ratings and reviews, contact center data, free-text NPS results, and many more.
2

Cleaning and transformation

After unifying all the feedback from different channels into one standard, Wonderflow cleans and anonymizes the feedback to ensure the highest standard for analysis and compliance.
3

Data analysis

Wonderflow automatically reads and interprets texts and sentiment through Natural Language Processing (NLP). This process is automated and ensures excellent accuracy and granularity.
4

Reporting

The insights are published in your user-friendly dashboard. Onboard unlimited users to allow the insights to be embedded throughout your departments.
Wonderflow's analysis flow

How a Global 500 company integrates and analyzes 50.000 monthly customer reviews in one single platform.

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We offer complete customer feedback analysis in one place

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy
Read our case studies

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

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