Ratings and reviews drive sales in consumer electronics

For consumer electronics, sales are driven by what other people say. Consumers rely more than ever before on other people’s experience with a product. This is why customer feedback management for reviews and ratings plays an essential role for all companies operating in the consumer electronics market.

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customer feedback analysis consumer electronics
71

of consumers check reviews before purchase

64

of consumers check mobile reviews while shopping

84

of consumers trust a review as a recommendation

Just 3 steps to actionable insights

1

Data collection

We collect customer feedback from public and private sources, in multiple languages. This can range from e-commerce platforms to app stores. Even existing free text data can be ingested and used for analysis.
2

Data analysis

Based on the Artificial Intelligence of Natural Language Processing (NLP), our technology automatically reads and interprets texts and sentiments. Fully automated.
3

Reporting

Actionable insights are published on the dashboard and are accessible to everyone. This is the starting point of building the feedback loop together.
Wonderflow's analysis flow

How a Fortune 100 consumer electronics company eliminated 90% of their customer feedback analysis process

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We offer complete customer feedback analysis in one place

  • Data collection
  • Structuring dataset
  • Configure linguistics
  • Analyze the data
  • 24/7 dashboard
  • Custom reporting
  • Unlimited user-accounts
  • Training & E-learning
  • Export options
  • Support & Consultancy

Get in touch

Want to know how you can become customer-centric just like our other clients? Get in touch right now and we’ll get back to you.

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