Customer satisfaction

Customer Feedback: the most valuable source of information
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Wonderflow allows customers to be heard

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Collection


We collect any type of textual content such as online reviews, client and agent NPS, surveys, emails, customer service and more in all different languages


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Configuration


We translate consumer language into corporate language. Rules are developed to perform a complete linguistic analysis


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Analysis


Our technology mimics the human ability to comprehend texts. It makes a sentiment analysis and generate automatic insights


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Report


We publish the results on the Wonderboard, making it accessible to every user within your company


One solution for all departments

 

Marketing

  • Optimize your marketing campaigns based on consumer insights
  • Learn from positive mentions, learn terminology
  • Increase sales by designing new winning campaigns
  • Decrease costs of analysis by external agencies

I WANT TO KNOW MORE ▸

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Product Development


  • Learn which attributes are relevant to customers
  • Provide competitor analysis
  • Increase sales by designing new winning products
  • Decrease costs by prioritizing relevant product improvements
I WANT TO LEARN MORE ▸

Customer Care

  • Find the root cause of positive/negative opinions
  • Make sure common issues do not repeat
  • Increase sales by improving customer satisfaction & loyalty
  • Decrease costs of complaint handling

I WANT TO KNOW MORE ▸
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Business & Market Intelligence


  • Learn competitors’ strengths & weaknesses
  • Monitor the entire industry
  • Build more accurate customer profiles
  • Decrease costs of hiring external agencies
I WANT TO LEARN MORE ▸

All you need with Wonderflow


Product


  • Capable of scraping tons of sources
  • Run analysis of thousands of data in one night
  • Get feedback in different languages
  • Customized report view
  • Data collection is safe and anonymous

Consultation


  • Setting KPIs
  • Reporting: create insight reports to feed your needs
  • Linguistic dictionary: customized to your ‘corporate language’
  • Tool training and online tutorials
  • Internal communication support and kick-off session

Get in Touch

Do you have a question? Do you want to know more about what we do? We would love to hear from you. Fill in this form and we’ll reach out to you within the next a.s.a.p. with an answer.