Customer feedback analysis in one go

An Integrated enterprise solution to turn the voice of consumer into actions

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What we offer

On a daily base, companies receive hundreds or thousands of ratings and reviews, in other words, the Voice of the customer. Many of them struggle to collect, analyze and use this enormous amount of data in order to become customer-centric. Wonderflow offers a solution that tackles this problem from A to Z. With the use of AI-based technology of Natural Language Processing (NLP).

Learn more

Customer feedback analysis in one go

An Integrated enterprise solution to turn the voice of consumer into actions

Learn more

What we offer

On a daily base, companies receive hundreds or thousands of ratings and reviews, in other words, the Voice of the customer. Many of them struggle to collect, analyze and use this enormous amount of data in order to become customer-centric. Wonderflow offers a solution that tackles this problem from A to Z. With the use of AI-based technology of Natural Language Processing (NLP).

Learn more

Customer feedback analysis in one go

An Integrated enterprise solution to turn the voice of consumer into actions

Learn more

What we offer

On a daily base, companies receive hundreds or thousands of ratings and reviews, in other words, the Voice of the customer. Many of them struggle to collect, analyze and use this enormous amount of data in order to become customer-centric. Wonderflow offers a solution that tackles this problem from A to Z. With the use of AI-based technology of Natural Language Processing (NLP).

Learn more

Customer feedback analysis in one go

An Integrated enterprise solution to turn the voice of consumer into actions

Learn more

What we offer

On a daily base, companies receive hundreds or thousands of ratings and reviews, in other words, the Voice of the customer. Many of them struggle to collect, analyze and use this enormous amount of data in order to become customer-centric. Wonderflow offers a solution that tackles this problem from A to Z. With the use of AI-based technology of Natural Language Processing (NLP).

Learn more

Brands we work with

Logistics

Analyzing data from customer service and chat.

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Electronics

Collect consumer feedback on e-commerce.

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Mobility

Get user feedback through an app.

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Electronics

Global capability, many languages and channels.

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Mobility

Customer feedback for hard- and software.

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How we work

1

Data collection

We collect public and private customer feedback from different sources and languages.
2

Data analysis

Based on the Artificial Intelligence of Natural Language Processing (NLP), our technology automatically reads and interprets texts and sentiments. Fully automated.
3

Reporting

Actionable insights are published on the dashboard and are accessible to everyone 24/7.

How customer-centric are you?

In less than one minute we tell you how to become more successful when you analyze customer feedback in the right way. Do not hesitate, try the Customer Experience Self Assessment and get your score.

“Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.”

Jessie CohenWeb Developer

“Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.”

Jessie CohenWeb Developer

We built a solid feedback loop through data science

Quick Scan

We investigate your current data collection on customer feedback. We analyse the way you analyse this data, how it is distributed and used within your company and what your business goals are.
2

Data analysis

Based on the Artificial Intelligence of Natural Language Processing (NLP), our technology automatically reads and interprets texts and sentiments. Fully automated.
3

Reporting

Actionable insights are published on the dashboard and are accessible to everyone 24/7.

App stores

We can ingest feedback linked to any app

eCommerce

We can ingest reviews from the most important webshop worldwide

NPS

Nemo enim ipsam volup tatem quia vol uptas sit sunt in.

Survey

Nam libero tempore, cum soluta nobis placeat facere.

Unrivaled Quality

At vero eos et lorem accusamus et iusto ullam corporis.

Ton of Features

Incidunt ut labore et dolore magnam ali quam quaerat.

Survey
App reviews
E-commerce reviews
Call center records
NPS
Email conversation

We built a solid feedback loop through data science

1. Quick Scan

We investigate your current data collection on customer feedback. We analyse the way you analyse this data, how it is distributed and used within your company and what your business goals are.

2. Setup data collection

Public and Private data, collected from different sources and languages. We collect any type of textual content such as online reviews, client and agent NPS, surveys, emails, customer service and even from the app stores.

3. Configure the NLP engine for your data

We perform linguistic configuration to translate consumer language into your corporate language. Rules are developed to perform a linguistic analysis, in which humans teach the machine to find and categorize mentions into topics.

4. Analyze and do quality check

Based on the Artificial Intelligence of NLP, our technology automatically mimics the human ability to comprehend texts. It makes a sentiment analysis and generates automatic insights, understandable by any business person.

5. Report and train the team

Results are published on the dashboard becoming accessible to everyone 24/7, and not exclusive to data scientists. We also provide periodic reports including evidence from the analysis as well as our recommendation on how to implement the learnings into the product life cycle. We do this together with 1-on-1 training of the whole team.

6. Consult and build

Creating a solid feedback loop is not easy. Our experts are dealing with this on a daily basis and will help you use the Wonderflow NLP capability within all relevant departments and users. In this way you become an intgegrated consumer-centric and successful company.

Wonderflow Others
Fast set-up
Structuring dataset
Configuring the NLP engine
Analyse the data
24/7 dashboard
Unlimited user-accounts
Custom reporting
Training & E-learning
Export options
Support & Consultancy

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you

Insights for all businesses

All companies deal with customer- or employee feedback. In B-to-C as well as B-to-B markets. Wonderflow offers a platform that turns this feedback into actionable insights. Our AI-based text- and sentiment analysis can handle a vast amount of feedback.

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more.

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more.

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more.

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more.

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more.

Consumer electronics

Is your business related to mobility or automotive? Check out what Wonderflow can do for you.

Learn more.

An exceptionally unique experience tailored to you

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Fast Turnaround

I throw myself down among the tall grass by the stream as I lie close to the earth.

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Elegant Design

And the meridian sun strikes the upper surface of the impenetrable foliage.

Super Fresh

I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence.

Award Winning

As I lie close to the earth, a thousand unknown plants are noticed by me.

Super Fresh

I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence.

Award Winning

As I lie close to the earth, a thousand unknown plants are noticed by me.

“Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.”

Jessie CohenWeb Developer