How to manage a retail network

Bernat Masurier Blog

Description Product quality and customer service are the most important aspects to create a deeper and more intimate experience. These aspects are not only the most important, but they are also the most difficult ones to manage and improve. A …

How good are humans in text analysis?

Bernat Masurier Blog

Description Accuracy is a measure of the capability of technology to interpret a text correctly. Some companies claim the accuracy of their technology is 99%, is that even possible? In today’s video, we are going to refute some myths about …

The Godaddy Gate: story of an outrageous experience

Bernat Masurier Blog

Description GoDaddy is the largest domain name registrar in the world with more than 18 million customers. In this video, through a negative personal experience with this enterprise, we are going to discover three key insights from a corporate perspective. …

Why is e-commerce winning against retail?

Bernat Masurier Blog

Description E-commerce is growing at very fast pace, eating the shares of traditional retail. In certain product categories the online/offline ratio is still vastly in favour of offline shopping, however, the situation is different in some highly competitive verticals. Why …

Types of Customer Feedback

5 Types of Customer Feedback and How to Collect Them

Cody Slingerland Blog

No matter how you feel about customer feedback, there’s no denying the value it can bring to your business. In a world where competition is high, knowing your customers’ thoughts on your service can aid all aspects of your company, from …