The metrics for customer-centric management

Carina Cleto Blog

Today we will explain which are the key metrics that you need to adopt if you really want to become customer-centric. In the very first video on our channel, we explained how both product and customer-centric companies have the goal …

What is the accuracy in text analysis

Carina Cleto Blog

Probably, the most frequent question about text analysis is “what is the accuracy?”. So, today he will tell you what to measure in order to determine the quality of your analysis. Let’s start by saying that what we usually call accuracy, …

What is Machine Learning?

Carina Cleto Blog

Today I will explain what Machine Learning is in a couple of minutes. Historically we have been told that computers need to be programmed in order to perform specific tasks, however, in recent years, scientists have developed algorithms that make …

Do Customers recommend your products?

Carina Cleto Blog

You know we are big fans of consumer reviews for several reasons, and we often use them as the playground for the exercises that we run. Today we keep going on this track. Today we run a quick exercise that …

What is Augmented Analytics in less than 3 minutes

Carina Cleto Blog

Technology is here to make our lives easier. NLP, for example, is a tool that allows companies to have thousands of reviews analyzed in a single day. NLG enables machines and humans to communicate seamlessly, simulating human to human conversations. …