Omdia recognizes Wonderflow as a Market Challenger in AI-enabled Experience Management Platforms

Wonderflow provides an intuitive and frictionless end-to-end approach designed for the business user. The Omdia report recognizes Wonderflow as the best self-service solution for business users.

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“Any business in the consumer products market that wants to differentiate its products and create a positive customer experience with minimal development costs should take a look at Wonderflow”

Jeremy Cox
Principal Analyst, Customer Engagement Strategy & Platforms

Omdia highlights the following areas as key differentiators:

Usability and user-friendliness

Wonderflow provides an intuitive and frictionless end-to-end approach designed for the business user. The Omdia report recognizes Wonderflow as the world’s best self-service solution for business user.

Predictive capabilities

Wonderflow’s dashboard, the Wonderboard, features an advanced predictive algorithm that helps their customers determine where to invest for maximum ROI on their product development, customer contact, and customer experience efforts.

Integrating unstructured feedback

Unlike many market research platforms, Wonderflow collects and analyzes unsolicited and unstructured consumer feedback, i.e. consumer reviews from e-commerce platforms or app stores, and owned information from sources such as NPS surveys and contact center systems. (edited) 

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