Customer feedback analysis in one go

An integrated enterprise solution to turn the voice of the customer into actions

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What we do for you

The challenge – On a daily base, companies receive an enormous amount of customer feedback in many forms. In other words, they’re inundated with the Voice of the Customer. Many of them struggle to collect, analyze and use this enormous amount of data, despite their wish to become even more customer-centric.

The solution – Wonderflow offers a solution that tackles this problem from A to Z. Through our use of  AI-based technology and Natural Language Processing (NLP), we provide you with important advantages.

How we work
50

Cost savings

Our clients save up to 50% of research costs

90

Less time

Our clients save 90% of their time on data analysis and reporting

10

Increase involvement

Adoption rate is 10x higher than average

Brands we work with

Logistics

Analyzing data from customer service and chat.

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Electronics

Collect consumer feedback on e-commerce.

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Mobility

Get user feedback through an app.

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Electronics

Global capability, many languages and channels.

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Mobility

Customer feedback for hard- and software.

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Brands we work with

How we work

1

Data collection

We collect customer feedback from public and private sources, in multiple languages.
2

Data analysis

Based on Artificial Intelligence and Natural Language Processing (NLP), our technology automatically reads and interprets texts and sentiments. This process is fully automated.
3

Reporting

Actionable insights are published on the dashboard and are accessible to everyone 24/7.
Wonderflow's analysis flow

How customer-centric are you?

In less than one minute, we can tell you how the right customer feedback analysis can make you more successful. Don’t hesitate – try the Customer Experience Calculator and get your score.