Complete customer feedback analysis in one go

An integrated enterprise solution to turn the voice of the customer into actions

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What we do for you

The challenge – On a daily basis, companies receive an enormous amount of customer feedback in many forms. In other words, they’re inundated with the Voice of the Customer. Many of them struggle to collect, analyze and use this enormous amount of data, despite their wish to become even more customer-centric.

The solution – We distil actionable insights from unstructured consumer feedback. Wonderflow offers a complete solution from A to Z. Through our use of  AI-based technology and Natural Language Processing (NLP), we provide you with important advantages.

How we work
50

Cost savings

Our clients save up to 50% of research costs

90

Less time

Our clients save 90% of their time on data analysis and reporting

10

Increase involvement

Adoption rate is 10x higher than average

Brands we work with

Logistics

Analyzing data from customer service and chat.

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Electronics

Collect consumer feedback on e-commerce.

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Mobility

Get user feedback through an app.

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Electronics

Global capability, many languages and channels.

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Mobility

Customer feedback for hardware and software.

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Brands we work with

You are in good companies: Some of our clients
You are in good companies: Some of our clients
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How we work

1

Data collection

We collect customer feedback from public and private sources, in multiple languages.
2

Data analysis

Based on Artificial Intelligence and Natural Language Processing (NLP), our technology automatically reads and interprets texts and sentiments. This process is fully automated.
3

Reporting

Actionable insights are published on the dashboard and are accessible to everyone 24/7.
What professionals say about us
Wonderflow's analysis flow

Wonderflow is a

Aragon Research Hot Vendor

Aragon Research has selected Wonderflow as one of the top-notch vendors holding sway over the document analytics industry.

Aragon HOT Vendor 2019
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Wonderflow is ‘On the

Radar’ at Ovum

Wonderflow uses advanced NLP to capture, analyze and act on unstructured feedback.

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What they are saying about us

“Aragon Research considers Wonderflow a Hot Vendor because its easy-to-deploy document analytics platform supports multinational clients with strong artificial intelligence-based capabilities and all-in-one solutions for collecting, analyzing and reporting insights derived from a wide variety of customer feedback sources.”

Jim LundyCEO and Lead Analyst at Aragon Research

“Wonderflow has made our life so much easier here at TomTom. Before, we spent hours analyzing customer reviews. This was taking us a lot of time. With Wonderflow, we can analyze a plethora of reviews for more than 20 countries. Their "we think with you" mentality is really unique. They actively help us find insights and new ways to support our needs.”

Dominique RolinkProduct Marketing Manager - TomTom

“At DHL Express, we take customer feedback very seriously. Wonderflow helps us gather all these types of customer feedback in one place. Through the state-of-the art NLP engine they offer, all our data is analyzed, categorized and presented in an easy to understand online dashboard. With Wonderflow, we at DHL Express Netherlands are taking the next step towards becoming truly customer-centric.”

Cyrella HofmanCX Program Manager, Quality & Strategic Programs - DHL Express

“Wonderflow offers a strong enterprise business solution. In fact, they are unique in what they do, offering the client a turn-key solution for customer feedback analysis.”

Derk ErbéExecutive Advisor and business analyst

“What struck me about Wonderflow is how it removes two barriers to successfully determining the real reasons behind customer opinion and does much more than come up with an unactionable NPS number. The first is its use and depth of development with NLP, that overcomes survey fatigue, through analysis of what customers are saying, and secondly, adoption by business users not just analysts, through its simple to understand user interface.”

Jeremy CoxPrincipal Analyst at Ovum