Review of the week: Air Wick Freshmatic

Cecilia Lopez Blog

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This week we bring you another online review in which the customer service is discussed. This customer thought they had received a defective product and felt, of course, unsatisfied. However, after a very pleasant experience with the customer service department, they did not only found out the cause of the problem but completely changed their perception of the brand.

The product in question is the Air Wick Freshmatic. This automatic spray air freshener dispenser has 208 online reviews on Amazon.com and 23 answered questions to this date. This product has an average star rating of 3.6 out of 5 stars. See the star rating breakdown below:

Air Wick Freshmatic Star Rating Breakdown

This review provides interesting takeaways for Air Wick to keep up their great customer service and improve their communication with the customers that face problems with defective spray cans.

Click on the infographic below to discover why the reaction from the customer service department was so special:

 

Air Wick Freshmatic

Click here to read the original review.

Feel free to reach out (cecilia@wonderflow.co) if you would like to see a specific product featured in our blog.

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About the Author

Cecilia Lopez

Cecilia is a marketing manager based in Amsterdam. She is passionate about helping brands listen to the voice of their customers.

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